KidZania Dubai at The Dubai Mall
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Overview
KidZania Dubai – Terms & Conditions
Explore, learn, and play with peace of mind! Please review the following terms to ensure an unforgettable experience for your child at KidZania, The Dubai Mall.
Ticketing & Entry
- Non-Refundable Tickets: All purchases are final and non-refundable.
- Age Limits: For children aged 4–16. Kids under 3 enter free with an adult.
- Adult Supervision: One adult (18+) enters free per child. Additional adults need tickets.
- Ticket Validity: Valid only for the selected date and time.
Opening Hours & Changes
- Operating Hours: Open daily from 10:00 AM – 10:00 PM.
- Temporary Closures: May occur due to maintenance or private events. Rescheduling or refund options provided if affected.
Visitor Conduct & Safety
- Parental Supervision: Parents must supervise children in designated zones.
- Dress Code: Wear comfortable clothes and closed-toe shoes. Entry may be denied if not properly dressed.
- Behavior: Inappropriate conduct leads to removal without refund.
Photography & Media
- Personal Photography: Allowed for non-commercial use. Flash may be restricted.
- Commercial Filming: Requires prior written permission.
Cancellations & Rescheduling
- No Refunds: Tickets are non-refundable.
- Rescheduling: Contact at least 48 hours in advance. Subject to availability and fees.
- No-Show: Missed bookings are void and non-refundable.
Health & Safety Protocols
- COVID-19 Safety: Adheres to local guidelines – masks, distancing, sanitization.
- Medical Help: Available onsite. Notify staff if needed.
Sustainability & Environment
- Eco Practices: Guests are encouraged to reduce waste, recycle, and act sustainably.
Changes to Attractions
- Modifications: Attractions/services may change without notice. No refunds in such cases.
Location & Access
- Address: Located inside The Dubai Mall. Easily accessible by public transport with ample parking.
- Accessibility: Fully accessible. Staff assistance available on request.
Booking Terms & Conditions
- All bookings are final. Tickets are non-refundable and non-transferable.
- Tickets will be emailed to you within 2–3 hours after booking.
- Please ensure your email and personal details are correct.
- All same day bookings are subject to availability. Please check with us before booking for same day and we’ll do our best to confirm your reservation.
- If tickets for your chosen dates are sold out, we’ll offer the next available date.
- We are not responsible for venue issues or delays caused by incorrect information.
- We act as a ticketing agent and are not liable for any issues during your visit.
For the most up-to-date info, visit the KidZania Dubai official website or contact customer support.
F.A.Q
What age group is KidZania Dubai suitable for?
KidZania is designed for children aged 4 to 16 years. Children under 3 can enter free of charge with an accompanying adult.
Are adults allowed to enter KidZania with their children?
Yes, one adult (18+) can enter free with each child ticket. Additional adults must purchase their own tickets for entry.
Can I get a refund or reschedule my ticket if my plans change?
All tickets are non-refundable. However, rescheduling is possible if you contact at least 48 hours in advance, and it's subject to availability and possible fees.
What are the health and safety rules at KidZania?
KidZania follows local COVID-19 guidelines including mask-wearing, distancing, and regular sanitization. Onsite medical assistance is available if needed.
Can I take photos inside KidZania Dubai?
Personal photography is allowed for non-commercial use. However, the use of flash may be restricted, and commercial filming requires prior written approval.