Overview

Dubai Aquarium & Underwater Zoo – Terms & Conditions

Before visiting Dubai Aquarium & Underwater Zoo, please review the following terms and conditions to ensure a safe and enjoyable experience for all visitors:

Tickets & Entry

• Non-Refundable: Tickets are non-refundable once purchased. Please ensure the ticket is correct before completing the transaction.
• Validity: Tickets are valid for entry on the date of purchase. Please check the validity and ensure you visit within the designated operating hours.
• Children’s Tickets: Children under 2 years old can enter for free. Tickets for children aged 3 years and above are charged at the full rate.
• Ticket Upgrades: Ticket upgrades, such as adding experiences like Shark Cage Dive or Glass Bottom Boat Ride, can be purchased separately. These experiences may have additional conditions based on safety and availability.

Operating Hours & Timing

• Operating Hours: Dubai Aquarium & Underwater Zoo operates daily from 10 AM to 12 AM. These hours may be subject to change during special events, public holidays, or maintenance closures. Always check the official website or contact customer service for updates before visiting.
• Last Entry: Last entry is typically allowed up to 30 minutes before closing. Visitors should plan their visit accordingly.

Attractions & Experiences

• Availability of Experiences: All attractions and experiences, including Shark Cage Dive, Glass Bottom Boat Ride, and Diving Experiences, are subject to availability. Some experiences may require pre-booking or may be closed for maintenance at certain times.
• Age & Health Restrictions: Some experiences may have age, height, or health restrictions. Ensure you meet the criteria for experiences such as shark diving or scuba diving. Guests with medical conditions (such as heart conditions or pregnancy) may be restricted from participating in certain activities.
• Safety Requirements: All safety rules and guidelines must be followed while participating in experiences, especially those involving close contact with animals or aquatic environments. Failure to comply may result in immediate removal from the activity or venue.

Visitor Behavior & Safety

• Respectful Behavior: All visitors must adhere to appropriate behavior. Aggressive or disruptive behavior will not be tolerated and may lead to removal from the venue.
• Supervision: Children must be supervised by an adult at all times while inside the aquarium and underwater zoo. The aquarium is not responsible for accidents resulting from lack of supervision.
• Prohibited Items: Visitors are prohibited from bringing in food, beverages, or large bags. These items can be disposed of before entry.

Payment & Fees

• Additional Charges: Food, merchandise, and any special experiences (like VIP tours or interactive activities) are subject to additional charges beyond the general admission ticket.
• Payment Methods: Payment for tickets and any additional experiences can be made using credit/debit cards, cash, or mobile payment methods such as Apple Pay and Google Pay. Some services may only accept specific payment methods.

Liability & Safety

• Personal Belongings: The Dubai Aquarium & Underwater Zoo is not liable for any loss, damage, or theft of personal belongings. Guests are advised to keep their belongings secure at all times.
• Health & Safety: Visitors are responsible for their own health and safety. Any medical issues or accidents occurring within the aquarium will be dealt with according to standard protocols, but the aquarium is not responsible for individual injuries or health-related incidents.

Promotions & Discounts

• Special Offers: Any promotions or discounts offered are subject to availability and specific terms. They may not be combined with other discounts or offers unless stated otherwise.
• Voucher Terms: Any vouchers or promotional codes must be used before their expiry date. They are typically non-transferable and cannot be redeemed for cash.

Cancellations & Changes

• Cancellation Policy: Tickets and experiences booked for the Dubai Aquarium & Underwater Zoo are generally non-cancellable. If an event or activity is canceled by the attraction, alternative arrangements or rescheduling options may be offered.
• Changes to Bookings: Changes to booking details or date are subject to availability and may incur additional fees.

General Terms

• Changes to Terms: The terms and conditions of Dubai Aquarium & Underwater Zoo are subject to change at any time. Updates to the terms may be made without prior notice. Please refer to the official website for the latest version.
• Visitor Consent: By entering the Dubai Aquarium & Underwater Zoo, visitors agree to adhere to the rules and policies set forth in these terms and conditions.

Booking Terms & Conditions

• All bookings are final. Tickets are non-refundable and non-transferable.
• Tickets will be emailed to you within 2–3 hours after booking.
• Please ensure your email and personal details are correct.
• All same day bookings are subject to availability. Please check with us before booking for same day and we’ll do our best to confirm your reservation.
• If tickets for your chosen dates are sold out, we’ll offer the next available date.
• We are not responsible for venue issues or delays caused by incorrect information.
• We act as a ticketing agent and are not liable for any issues during your visit.

For more information, specific inquiries, or assistance, please reach out to the Dubai Aquarium & Underwater Zoo customer service team or visit their official website.

Enjoy your underwater adventure!