Overview

The Burj Al Arab Tour

The Burj Al Arab is one of Dubai’s most iconic landmarks, often referred to as the “world’s most luxurious hotel.” This guided tour takes you inside the legendary hotel to explore its stunning interiors and learn about its fascinating history and architecture.

Guided Inside Burj Al Arab Tour – Terms & Conditions

Before booking or participating in the Guided Inside Burj Al Arab Tour, please ensure you are familiar with the following terms and conditions:

Tickets & Entry

• Non-Refundable: Tickets for the Burj Al Arab tour are non-refundable once purchased. Please verify the date and time of the tour before completing the booking.
• Tour Availability: Tours are subject to availability. It is recommended to book in advance to guarantee your preferred time slot.
• Booking Changes: Any changes to the tour date or time may incur a rescheduling fee and are subject to availability.

Tour Timing

• Scheduled Time: The tour is available at designated time slots and should be adhered to. Arriving late may result in missing the tour, and no rescheduling or refund will be offered.
• Duration: The tour duration is approximately 1.5 hours. Guests should ensure they have sufficient time to fully enjoy the experience.

Dress Code

• Smart Casual Attire: Visitors are encouraged to wear smart casual clothing. Swimwear and beachwear are not permitted in the hotel.
• Footwear: Closed shoes are recommended. Flip-flops, sandals, or open-toed shoes are not suitable for the tour.

Photography

• Photography Permission: Visitors are allowed to take photos inside the Burj Al Arab, but no professional camera equipment (such as tripods or drones) is allowed.
• Personal Use Only: Photos and videos taken during the tour are for personal use only and should not be used for commercial purposes without prior consent.

Payment

• Advance Payment: Full payment is required at the time of booking to confirm the tour.
• Accepted Payment Methods: iFly Dubai accepts credit cards, debit cards, and other secure online payment methods.

Health & Safety

• Health & Safety Guidelines: All visitors must adhere to Burj Al Arab’s health and safety protocols, including any local or hotel-specific regulations. This may include mask-wearing, social distancing, and health checks in certain circumstances.
• Liability Waiver: Participants must acknowledge and sign a liability waiver prior to the tour. Burj Al Arab is not responsible for any injuries or accidents during the tour.
• Age Restrictions: The tour is suitable for all ages, but children under the age of 12 must be accompanied by an adult at all times.

Cancellation & Rescheduling

• Non-Cancellable: Once booked, tour tickets cannot be cancelled or refunded. However, rescheduling may be allowed under certain conditions.
• Rescheduling Policy: If you need to reschedule, at least 48 hours’ notice is required, and rescheduling is subject to availability.
• Late Arrivals: Guests who arrive after the scheduled tour time will not be allowed to join the tour and will not be eligible for a refund or reschedule.

Access to Burj Al Arab

• Exclusive Areas: This tour offers exclusive access to the public areas of Burj Al Arab, including the lobby and Skyview Lounge. Access to the private guest rooms and suites is not permitted.
• VIP Access: Additional premium services such as private dinners or spa treatments at Burj Al Arab are not included in the standard tour package.

Behavior Expectations

• Conduct: Visitors are expected to behave respectfully and follow the guidance of the tour guide. Disruptive behavior may result in removal from the premises without a refund.
• Smoking: Smoking is not permitted inside Burj Al Arab during the tour.

General Terms

• Amendments: These terms and conditions are subject to change without prior notice. Please refer to the latest version on the Burj Al Arab website.
• Customer Support: For additional questions, assistance, or special requests, please contact Burj Al Arab’s customer service team prior to booking.

Booking Terms & Conditions

• All bookings are final. Tickets are non-refundable and non-transferable.
• Tickets will be emailed to you within 2–3 hours after booking.
• Please ensure your email and personal details are correct.
• All same day bookings are subject to availability. Please check with us before booking for same day and we’ll do our best to confirm your reservation.
• If tickets for your chosen dates are sold out, we’ll offer the next available date.
• We are not responsible for venue issues or delays caused by incorrect information.
• We act as a ticketing agent and are not liable for any issues during your visit.

By booking and participating in the Guided Inside Burj Al Arab Tour, you acknowledge and agree to these terms and conditions. Enjoy your luxury tour of one of the world’s most prestigious hotels!