Overview

Museum of Illusions – Terms & Conditions

The Museum of Illusions in Dubai offers a unique and mind-bending experience where visitors can explore a world of optical illusions, interactive exhibits, and brain teasers that challenge their perceptions.

Tickets & Entry

• Non-Refundable: Tickets are non-refundable once purchased. Please ensure the ticket details are correct before completing the transaction.
• Ticket Validity: Tickets are valid for entry only on the date of purchase. Entry outside of the designated time may not be guaranteed.
• Children’s Admission: Children under age 5 can enter for free. Children aged 5 to 12 years will require a child ticket, while those above 12 years will need a standard ticket.
• Discounted Tickets: Discounts are available for students, seniors, and UAE residents with valid ID. Please provide the necessary documentation to avail discounts.

Operating Hours & Timing

• Opening Hours: The Museum of Illusions is open daily from 10:00 AM to 10:00 PM, though hours may vary on public holidays or during special events.
• Last Entry: Last entry is permitted 30 minutes before closing time. Visitors are advised to arrive earlier to fully enjoy the exhibits.
• Special Closures: The museum may close or operate under modified hours for maintenance, events, or public holidays. Please check the website for any updates.

Museum Experience

• Exhibit Availability: Some interactive exhibits may be subject to temporary closure for maintenance or special events. Please inquire at the entrance for the availability of specific attractions.
• Photography: Photography for personal use is permitted. Flash photography, tripods, and selfie sticks are not allowed in certain areas to protect the exhibits.
• Age Restrictions: Some exhibits may not be suitable for very young children. Parents are responsible for ensuring the safety of their children while visiting the museum.

Visitor Behavior & Safety

• Respectful Conduct: All visitors must behave in a respectful manner. Any disruptive behavior or vandalism will result in immediate expulsion from the museum without a refund.
• Supervision of Children: Children must be supervised by an adult at all times while inside the museum. The museum is not responsible for any incidents involving unsupervised children.
• Health & Safety: Visitors must adhere to all health and safety guidelines in place, including any COVID-19 precautions, when applicable.

Payment & Fees

• Payment Methods: Tickets can be purchased through the museum’s official website, on-site ticket counters, or authorized partners. Accepted payment methods include credit cards, debit cards, and digital wallets like Apple Pay and Google Pay.
• Additional Charges: Extra charges may apply for special experiences, workshops, or group bookings.

Liability & Safety

• Personal Belongings: The Museum of Illusions is not responsible for any loss, theft, or damage to personal belongings. Visitors are advised to secure their valuables.
• Health & Safety: The museum reserves the right to refuse entry to visitors who may pose a safety risk to themselves or others. All visitors must follow safety instructions when interacting with exhibits.

Cancellations & Changes

• Non-Cancellable Tickets: Tickets are non-cancellable, and refunds will not be provided. However, you may contact the museum for rescheduling options in case of a valid emergency.
• Changes to Booking: If you wish to change the date or time of your booking, you must contact the museum at least 24 hours before your scheduled entry.

Promotions & Discounts

• Special Offers: Any promotions or discounts offered by the museum are subject to availability and may not be combined with other discounts unless specified.
• Voucher Redemption: Vouchers or promo codes must be presented at the time of booking or entry and are only valid for the specified dates. Vouchers cannot be exchanged for cash or other services.

General Terms

• Amendments: These terms and conditions may be amended at the discretion of the Museum of Illusions. Updated terms will be posted on the museum’s website, and it is the responsibility of visitors to stay informed.
• Visitor Consent: By entering the Museum of Illusions, visitors agree to adhere to all the terms and conditions listed.

Booking Terms & Conditions

• All bookings are final. Tickets are non-refundable and non-transferable.
• Tickets will be emailed to you within 2–3 hours after booking.
• Please ensure your email and personal details are correct.
• All same day bookings are subject to availability. Please check with us before booking for same day and we’ll do our best to confirm your reservation.
• If tickets for your chosen dates are sold out, we’ll offer the next available date.
• We are not responsible for venue issues or delays caused by incorrect information.
• We act as a ticketing agent and are not liable for any issues during your visit.

For further details or specific inquiries, please visit the Museum of Illusions Dubai official website or contact the customer service team. Enjoy your time at this mind-bending experience!